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Personal Account

Question: How to get access to the Personal Account?

Answer: You can fill in a request on the Company’s website. When the processing of this request is over, technical support will send the login and password to your authorized email.


Question: How to restore access to the Personal Account?

Answer: Access can be restored on our website, by pressing the «Forgot Password?» button.


Question: Can I submit trade orders through the Personal Account?

Answer: Yes, you can. Use «Submit Instruction» section of the Personal Account and select order type – exchange or OTC.


Question: I have received new foreign passport. How to update personal data?

Answer: You can use «Application form for a natural person» section of the Personal Account. Please also send a scanned copy of the document.


Question: Can I change my email via the Personal Account?

Answer: Yes, you can. Fill in new application form and stipulate new email address. As soon as employees of the Company start processing it, you will see the status of your new application.



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