Question: How do you buy cryptocurrency?

Answer: At the moment, we are offering our clients several options to buy cryptocurrency:

  • by using our telephone services calling your voice passwords
  • by using Personal Account service via our webportal
  • or you can write an email in free form from your authorised email address to

We are also planning to launch the additional option to trade cryptocurrency via QUIK services.

Question: How do you withdraw cryptocurrency?

Answer:In order to make a request for the cryptocurrency funds withdrawing, you need to fill in the special form in Personal Account field using our web portal services.

Question:: How do you deposit cryptocurrency?

Answer:In order to make a deposit, you need to fill in deposit form in your Personal Account field.

Question: Do I need to hold my private electronic wallet to trade with KFE?

Answer: If you want to withdraw cryptocurrency to your private/personal wallet, then you need to create your additional wallet for this purpose. Otherwise, you can keep your coins at KFE account and there is no need to create your own wallets.

Question: What are the fees for making cryptocurrency deposit or withdraw?

Answer: All fees are mentioned in your personal tariff and trade agreement. Moreover, further information on fees and tariff can be found on our website link

Question: How long does it take to withdraw cryptocurrency funds?

Answer:After receiving your request, it should be proceeded within the working day. If you made a request after 15:00 Moscow Time, then the request can be proceeded on the next working day.

Question: Where can I find the actual cryptocurrency prices?

Answer: You can find actual cryptocurrency prices at the QUIK software; alternatively, you can find it from external internet resource, for example, или

Question: What the base currency do I need to have to buy cryptocurrency?

Answer: You can only buy cryptocurrency for EUR. If you have RUB or USD on your accounts, we can offer you to make a currency conversion to buy euros, and then cryptocurrency.
However, you can sell cryptocurrency for EUR or USD.

Question:Can you make currency conversion automatically while buying cryptocurrency?

Answer: No, we cannot make any automatic currency conversions without an agreement. Client can make currency conversion either through the Personal Account field, or through the broker desks.

Question: What cryptocurrency exchanges are we using to buy or sell coins?

Answer: We are currently making most of the trades via KRAKEN or BITSTAMP depending on the liquidity.

Question: What cryptocurrencies are available for trading?

Answer: The following currencies are available for trading:

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Ethereum (ETH)
  • Ethereum Classic (ETC)
  • Litecoin (LTC)
  • Ripple (XRP)
  • Monero (XMR)
  • Zcash (ZEC)

Question: What type of orders can be made on the market?

Answer: Client can make a limit order with certain price below the market or at the current market price. All orders are placing with Good To Cancel (GTC) option. It means that the Client need to cancel the order manually.

Question: When the orders are received by the brokers?

Answer: Orders can be received during the office working hours. We are not able to proceed your order during the Weekends. More details are here

Question:Is there any margin lending can be available for cryptocurrency?

Answer:Unfortunately, there is no margin lending available for crypto currency. However, there is a possibility to use your other assets to make crypto currency trades

Question: Can I place short order on crypto currency market?

Answer:Short trades are not available.

Question: Is it possible to buy crypto currency if I have other margin assets (equities, bonds)?

Answer: Yes, it is possible. You can get more information about margin requirements and margin lending list here

Question:What are the fees / commissions for crypto currency trades?

Answer:All fees and commissions are mentioned in your tariff list.

Question: What is the minimum lot size for crypto currency trades?

Answer: The minimum lot size for each crypto currency are following:

  • Bitcoin (XBT): 0.01
  • Bitcoin Cash (BCH): 0.01
  • Dash (DASH): 0.03
  • Ethereum (ETH): 0.02
  • Ethereum Classic (ETC): 1
  • Litecoin (LTC): 1
  • Ripple (XRP): 30
  • Zcash (ZEC): 0.03
  • Monero (XMR): 1

Question:Is there any commission involved for crypto currency withdrawing to your personal wallet?

Answer: Yes, apart from KFE tariffs, there are fees and commissions can be charged by exchanges or wallet providers.

Question: What is the minimum size for crypto currency withdrawing?

Answer: The minimum sizes are following:

  • BTC ฿0.00500,
  • LTC Ł0.01000,
  • XRP Ʀ25.00000,
  • ETH Ξ0.01000,
  • BCH ฿0.00500,
  • Dash Đ0.01000

Question:What do I need to do if crypto currency is about to go through the "hard fork" process?

Answer: Client does not need to take any actions (if the Exchanges are participating in the following process). Fork crypto currency will be deposited automatically.

Question: What type of taxes do I need to pay after withdrawing my funds with profit after selling cryptocurrency? And what kind of documents do I need to provide?

Answer:In order to complete self-assessment tax form, KFE Company can provide you with the full statement for the period from 1st of January until 31 of December. You need to calculate necessary tax tariff by yourself.

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