Question: How do you buy cryptocurrency?
Answer: At the moment, we are offering our clients several options to buy cryptocurrency:
We are also planning to launch the additional option to trade cryptocurrency via QUIK services.
Question: How do you withdraw cryptocurrency?
Answer:In order to make a request for the cryptocurrency funds withdrawing, you need to fill in the special form in Personal Account field using our web portal services.
Question:: How do you deposit cryptocurrency?
Answer:In order to make a deposit, you need to fill in deposit form in your Personal Account field.
Question: Do I need to hold my private electronic wallet to trade with KFE?
Answer: If you want to withdraw cryptocurrency to your private/personal wallet, then you need to create your additional wallet for this purpose. Otherwise, you can keep your coins at KFE account and there is no need to create your own wallets.
Question: What are the fees for making cryptocurrency deposit or withdraw?
Answer: All fees are mentioned in your personal tariff and trade agreement. Moreover, further information on fees and tariff can be found on our website link.
Answer:After receiving your request, it should be proceeded within the working day. If you made a request after 15:00 Moscow Time, then the request can be proceeded on the next working day.
Answer: You can find actual cryptocurrency prices at the QUIK software; alternatively, you can find it from external internet resource, for example,
Answer: You can only buy cryptocurrency for EUR. If you have RUB or USD on your accounts, we can offer you to make a currency conversion to buy euros, and then cryptocurrency.
However, you can sell cryptocurrency for EUR or USD.
Answer: No, we cannot make any automatic currency conversions without an agreement. Client can make currency conversion either through the Personal Account field, or through the broker desks.
Answer: We are currently making most of the trades via KRAKEN or BITSTAMP depending on the liquidity.
Answer: The following currencies are available for trading:
Answer: Client can make a limit order with certain price below the market or at the current market price. All orders are placing with Good To Cancel (GTC) option. It means that the Client need to cancel the order manually.
Question: When the orders are received by the brokers?
Answer: Orders can be received during the office working hours. We are not able to proceed your order during the Weekends. More details are here
Question:Is there any margin lending can be available for cryptocurrency?
Answer:Unfortunately, there is no margin lending available for crypto currency. However, there is a possibility to use your other assets to make crypto currency trades https://kfe.ee/services/brokerage-services/margin-lending.
Question: Can I place short order on crypto currency market?
Answer:Short trades are not available.
Question: Is it possible to buy crypto currency if I have other margin assets (equities, bonds)?
Answer: Yes, it is possible. You can get more information about margin requirements and margin lending list here.
Question:What are the fees / commissions for crypto currency trades?
Answer:All fees and commissions are mentioned in your tariff list.
Question: What is the minimum lot size for crypto currency trades?
Answer: The minimum lot size for each crypto currency are following:
Answer: Yes, apart from KFE tariffs, there are fees and commissions can be charged by exchanges or wallet providers.
Question: What is the minimum size for crypto currency withdrawing?
Answer: The minimum sizes are following:
Answer: Client does not need to take any actions (if the Exchanges are participating in the following process). Fork crypto currency will be deposited automatically.
Question: What type of taxes do I need to pay after withdrawing my funds with profit after selling cryptocurrency? And what kind of documents do I need to provide?
Answer:In order to complete self-assessment tax form, KFE Company can provide you with the full statement for the period from 1st of January until 31 of December. You need to calculate necessary tax tariff by yourself.
Information about NON-trading days and NON-settlement days
Tallinn: +372 663 0770
St. Petersburg: +7 (812) 611 00 00
Limassol: +357 25 55 8888
Fax: +7 (812) 332 32 91
Roosikrantsi 11, 10119
Tel.: + 372 663 0770
Fax: + 372 663 0771
Hours: 09:00 - 18:00 UTC +2, bussiness days.
18 Nafpliou Street, 3025 Limassol, Cyprus, 1st floor, office 102
Tel.: + 357 25 55 8888
Fax: + 357 25 55 8600
Marata 69-71, Business center «Renaissance Plaza», St.Peterburg, Russia, 191119
Tel: +7 (812) 611 0000
Fax: +7 (812) 332 3260
Hours: 09:00 - 19:00 UTC +4, bussiness days
Posledniy Lane, 11, bld 1., Business center «YAN-RON», Moscow, Russia, 107045
Tel.: +7 (812) 457 1919
Fax: +7 (812) 332 3291
Hours: 09:00 - 19:00 UTC +4, bussiness days